Refund Policy

Purpose

The purpose of this Refund Policy is to ensure fairness, transparency, and consistency in handling requests for refunds related to training courses and examinations. It provides clear guidance to students, sponsoring companies, and staff on the circumstances under which refunds may be granted.

Scope

This policy applies to all training programs and examinations offered by the Institute, whether delivered in-person or online, and covers both individual participants and corporate clients. Refunds for corporate clients are subject to the terms of their contractual agreement or may be granted at the sole discretion of institute's management. All applicable refund conditions must be explicitly stated in proposals, agreements, or contracts to avoid ambiguity.

Refunds are considered under the scenarios outlined below. Refunds to companies shall be governed by the terms of the contractual agreement.

The Institute reserves the right to revise or amend this refund policy in compliance with Oman's laws and regulations governing private training institutions.

Exclusions

• Any fees paid or committed to external awarding, accreditation, examination, certification, or regulatory bodies on behalf of the Customer are non-refundable where the cancellation, withdrawal, or failure to complete the programme results from the Customer's actions, omissions, or breach of the Terms and Conditions of service.
• Courses offered under promotional offers or discounted packages are non-refundable under any circumstances, except in the event that the institute fails to provide the service agreed upon in the offers.

Refund Scenarios and Actions

Course Cancellation by FSA

Scenario: Cancellation of a scheduled course (classroom or online) by the institute due to insufficient enrolment, unavailability of resources, or other unforeseen circumstances (excluding force majeure).

Action:

• Offer enrolment in the next available batch or an alternative course of the student's choice.
• If the customer declines the offer:
  • With managerial approval, offer up to 10% discount on any other preferred course, OR
  • Issue a full refund.

Withdrawal by the Candidate

Scenario A: Voluntary withdrawal at least one week prior to the course start date (classroom or online), for personal reasons.

Scenario B: Withdrawal due to emergencies such as illness, accidents, or family crises, with valid supporting evidence where applicable.

Action (for both A & B):

• Offer enrolment in the next available batch or an alternative course.
• If declined:
  • With managerial approval, offer up to 10% discount on a different course, OR
  • Issue a full refund.
• Alternate batch enrolment shall be offered for up to a maximum of 2 times, if candidate does not avail it, FSA shall have no further obligation to provide an alternative enrolment or issue any refund.

Refund Requests After Course Start or Late Withdrawal

Scenario A: Refund request after the course has started, without a valid reason.

Scenario B: Withdrawal for personal reasons less than one week before the start date or after course start owing to emergencies or unforeseen reasons.

Valid Refund Reasons for emergencies or unforeseen situations:

• Serious illness (hospital admission or serious injury)
• Bereavement (death of a close family member)
• Hardship/trauma (e.g., victim of crime or traffic accident)
• Military service

Action:

• No refund shall be provided in case of Scenario A.
• Exceptions may be considered for Scenario B only upon written approval from an authorized person or as per the contractual terms.
• If approved, refunds will be subject to:
  • Deduction of course material and related costs, and 15% administrative charges.

Compliance

Relevant Articles from Oman's Laws and Regulations governing private training institutions shall be referred to and applied in implementing of this Policy.

To start a refund request, email info@fsacademy.om or call +968 7222 6818.