Terms and Conditions of Service

Section 1: Registration, Acceptance, and Payments

Securing a Place: For individual candidates, a course spot is confirmed only upon full payment of the course fee as outlined in the Course and Fees Schedule. For sponsored candidates, the sponsoring client must confirm their intent by signing the Service Confirmation and, if applicable, a work order detailing training specifics, participant numbers, duration, and preferred timings.

Payments: Individuals who fail to pay fees as agreed during registration risk losing their spot to another candidate. Sponsored candidates must follow the payment terms in their agreement. Credit customers must settle invoices within 30 days of the invoice date, while non-credit customers must pay in advance. Credit customers face a 5% penalty per month on overdue invoice amounts, subject to credit facility terms.

Contact Information Updates: Candidates must promptly notify the Institute of any changes to their contact details during enrolment. Sponsor companies must submit a candidate list, including full names, email addresses, and ID copies, before the course starts to secure spots in the scheduled batch.

Course Fee: Fees are charged per participant and includes student material and certificate. For sponsor companies, a non-refundable deposit may apply as specified in the proposal/quotation.

Course Cancellation: The Institute may cancel a course due to insufficient enrolment or unforeseen circumstances. Affected candidates will be notified, and alternative arrangements or refunds will be processed per the Refund Policy.

Section 2: Courses and Programs

• Courses follow predefined or customized durations for sponsored candidates.
• Courses affiliated with external awarding bodies comply with their guidelines, shared with candidates and sponsor companies upon enrolment.
• The Institute ensures course delivery meets standards for both individual and sponsored candidates.

Section 3: Medical Information

Candidates and sponsor companies must disclose any medical conditions that may affect course participation or completion, including those requiring emergency medical attention, to ensure compliance with course requirements.

Section 4: Complaints and Appeals Processes

• Candidates and sponsor companies should review The Institute's Complaints and Appeals processes, available upon request.
• This agreement does not restrict candidates' rights to pursue further action under Oman's laws and regulations.

Section 5: Deferrals, Deviations, and Refunds

• Course Rescheduling: The Institute may reschedule a course up to one week before its start date.
• Course Delivery Variations: Different trainers may be assigned, class sizes may vary, and unanticipated official holidays may adjust course duration.
• Refund Policy: Refunds follow the Refund Policy. Fees paid or committed to external bodies are non-refundable where the cancellation, withdrawal, or failure to complete the programme results from the Customer's actions, omissions, or breach of these Terms and Conditions.
• Refund Process: Refund requests require a completed "Refund Request Form", payment proof, and supporting documents, submitted to the Training Administration. Approved refunds are processed within four weeks via bank transfer or cheque to the designated account holder. Cash refunds are not available.
• Valid Refund Reasons for emergency or unforeseen situations:
  • Serious illness (hospital admission or serious injury)
  • Bereavement (death of a close family member)
  • Hardship/trauma (e.g., victim of crime or traffic accident)
  • Military service
• Policy Updates: The Institute may revise its Refund Policy in line with Oman's laws and regulations for private training institution.

Section 7: Promotional Offers and Discounts

• The Institute may offer promotional discounts, or bundle offers with specified validity, applicable to individuals and sponsored candidates unless otherwise stated.
• Offers are non-replaceable, non-exchangeable, and cannot be combined with other promotions unless specified.
• Fees for promotional offers must be paid in full in advance unless stated, otherwise and are non-refundable, except in the event that the institute fails to provide the service agreed upon in the offers.
• The Institute reserves the right to revise offer terms and conditions.

Section 8: Privacy

• Enrolment information is confidential and used only for processing enrolment. It may be shared with government or educational authorities as required by law.
• Candidates and sponsor companies may receive information about other courses unless they opt out in writing.
• Photographs or videos taken during courses may be used for marketing unless candidate object in writing.

Section 9: Intellectual Property

All course and examination materials are the exclusive intellectual property of the Institute. Unauthorized reproduction, distribution, or use by candidates, clients, or third parties is strictly prohibited.

Section 10: Course Completion Eligibility

• In accordance with Institute's internal policies and procedures, the following may affect a candidate's grade, evaluation, or lead to dismissal:
  • Lack of punctuality or required attendance
  • Failure to cooperate reasonably with peers, Institute personnel, or third parties (e.g., work experience providers)
  • Failure to complete assignments on time or to a satisfactory standard
• The Institute's decisions on certification, grading, and dismissal are final.
• Certificates and reports are issued within four to six weeks of the course end date or final exam.

Section 11: House Rules

Candidates must adhere to The Institute's Code of Conduct, available upon request. Violations may result in disciplinary action.

Section 12: Risk Acknowledgement, Liability and Indemnity

• Participation in the program and its activities (courses, practice teaching, field trips, travel, recreational events, etc.) involves inherent risks that may result in injury, illness, damage, or loss and the Institute will inform candidates in advance of all known and foreseeable risks.
• The Institute shall not be liable for any unforeseen events or circumstances beyond its reasonable control (including acts of God, natural disasters, pandemics, war, terrorism, government actions, strikes, or third-party acts).
• The Candidate and the Sponsor Company (if applicable) jointly and severally agree to indemnify and hold harmless The Institute, its officers, employees and agents against all claims, liabilities, damages, losses, costs and expenses (including legal fees) arising from:
  • the Candidate's own actions or negligence;
  • inherent or unforeseen risks; or
  • any event not directly and solely caused by the Institute's proven wilful misconduct or gross negligence.
• By enrolling, the Candidate and Sponsor Company accept these risks and the above indemnity obligation to the maximum extent permitted by law.

Section 13: Force Majeure

Neither party is liable for delays or failure to perform due to:

• Acts of God, natural disasters, or extreme weather
• Epidemics or pandemics
• Terrorist attacks, wars, or civil unrest
• Nuclear, chemical, or biological contamination
• Government actions or restrictions
• Building collapse, fire, explosion, or accident

Candidate / Sponsor Company Undertaking

I/We, ____________________, acknowledge the availability of pre-enrolment information at The Institute and agree to the above terms and conditions. I/We agree that this Agreement is governed by Oman's laws and regulations. I/We confirm that the provided information is accurate and agree to be bound by these Terms and Conditions.

The undertaking is signed on enrolment. Name, signature, date, and company stamp where applicable are captured on the official form in the signed PDF.

Questions about these terms? Email info@fsacademy.om or call +968 7222 6818.